Still got questions about Meals on Wheels?
Have a look at the Frequently Asked Questions below. If you're still struggling to find an answer, get in touch!
Deliveries
No, you can choose how many days you want to receive a meal.
Yes, you can.
We have a four-week menu plan, but you can personalise your own menu to suit your taste or your dietary requirements.
We try to stick to regular delivery times, but sometimes road closures and bad weather can cause delays.
We will always contact you and keep you informed if there are any hold-ups.
Please contact the Meals on Wheels Service as soon as possible to let us know that you need to cancel a meal, and - if possible - the length of time you wish to cancel.
If meals are not cancelled before 9.30am on the day of delivery they will still incur a charge.
We can restart you at any stage with just a quick phone call. We understand that sometimes coming home from respite or hospital care can be at short notice, and we can respond - even the same day - to ensure your needs are met for when you return home.
Yes, our service operates seven days a week, 365 days per year.
Money and agreements
No, there is no contract.
You can stop the deliveries at any point without a notice period.
At the beginning of each month you will receive a bill for the previous month’s meals.
Alternatively, you can choose to pay on a daily, or weekly basis.
Your payment will be required within seven days of the date of the invoice.
Methods of Payment:
- By cheque (made payable to Nurtrio)
- By card over the telephone
- By bank transfer
We can also arrange for bills to be sent to a family member, or corporate appointee.
If you call before 10AM, we can deliver a meal the same day.
However, in an emergency, we will ensure someone receives something to eat that day whenever you contact us.
Access
Don't worry, we're here to help you.
If you call the office before 9.30AM, we can suspend your meal that day and you will not be charged for it.
If you have a key safe and allow our driver access, they can let themselves in.
The driver will secure your home before they leave. If you don’t have a key safe, we can provide this and a fitting service.
All our staff undergo enhanced police checks through the Disclosure and Barring Service.
We seek references prior to their employment.
Extra support and eligibility
Yes, our drivers are happy to dish up your meal, set and help you to the table, or bring the meal to you on a tray.
They can also make a hot or cold drink and remind you to take your medication.
No, our service is open to anyone and is not based on age or ability.
Yes, we are happy to provide meals for a short term period until you are fully recovered.
Yes, we are happy to add additional meals for your guests.
They do not have to have the same meal as you either - they can choose their own meal!